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Open one client service to connect to it, control it, and change or cancel it. The service detail page shows one client service: client details, connection details, power and access controls, a live service log, specifications, and service actions.

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Who Can Do This

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Open a Service

Top of an active service page with the breadcrumb, the client name in the title, the Active status badge, and the Client Details card

Service Page Title, Status Badge, and Client Details

1

Go to Services

Select Services in the sidebar.
2

Find the Service

Find the service in Client Services. You can search by client, email, service number, plan, or IP address first.
3

Open It

Select Manage.
The page title identifies the client. A badge beside it shows the current service status. The breadcrumb shows the service number.

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Get Connection Details

Connection details with IP address, username, masked password, VPS power status, and the Connect, Change, and Resend actions, with callouts on the password reveal and copy controls

Connection Details With Power and Access Controls

1

Find Connection Details

Connection Details shows IP Address, Username, and Password on the page.
2

Show the Password

The password is hidden by default. Use the reveal control (callout 1) to show or hide it.
3

Copy a Value

Use the copy control beside any value to copy it (callout 2).
For a pending VPS that is still being set up, the card shows this message instead of credentials:
Service deployment in progress. Connection details will be available once setup completes.
Connection Details appears only while the service status allows it. It is hidden for suspended, cancelled, and terminated services. See service status.

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Connect in the Browser

1

Select Connect

Select Connect beside Connect In Browser for an eligible VPS.
2

Use the Console

The panel requests a secure noVNC session and opens the console in a new tab.
Browser console while a secure console session is requested, with the Ctrl+Alt+Del, Clipboard, Fullscreen, and Reconnect toolbar controls

Browser Console Toolbar While a Session Is Requested

The toolbar shows the connection status beside the service number and holds the console controls:
  • Ctrl+Alt+Del sends the key combination to the VPS. Available while connected.
  • Clipboard types your clipboard text into the VPS as keystrokes. If the browser blocks clipboard access, a dialog asks you to paste the text instead. Available while connected.
  • Fullscreen expands the console to the whole screen.
  • Disconnect ends a connected session. While the console is not connected, Reconnect appears in its place and starts a new session.
Dedicated Servers do not show the browser-console action.

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Control VPS Power

1

Check the Power Status

In Connection Details, read VPS Power Status: Running, Shut Down, Suspended, or Unknown.
2

Start a Stopped VPS

Start appears while the VPS is not running. Select it to start the VPS.
3

Restart or Shut Down a Running VPS

Restart and Shutdown appear while the VPS runs. Each asks for confirmation, then acts immediately. The status refreshes automatically.
VPS Power Status appears when remote power is available for an active service. It is the virtual machine’s power state. This is separate from the service status badge next to the page title. A stopped VPS on an active service is not a suspended service.
Power controls appear only while the service status is Active. A service without remote power support shows Power controls are not available for this service.

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Change the VPS Password

1

Select Change

In Connection Details, select Change beside Change VPS Password.
2

Enter the New Password

The password must contain 8 to 32 characters. It must include one uppercase letter, one lowercase letter, and one number. It cannot have leading or trailing spaces.
Only broker admins can change the password, and only when the plan supports password management.

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Update Client Details

1

Review Client Details

Client Details shows the client name and email. It also shows the phone number, linked trading accounts, and notes when they are saved.
2

Edit

Select the edit control to change this information. Separate multiple trading account numbers with commas.
3

Save

Save your changes.

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Resend the Welcome Email

1

Select Resend

In Connection Details, select Resend beside Resend Welcome Email. Admin only.
2

Done

The panel sends the credentials and setup information to the client email address again.

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Review the Service Log

Service log with power actions, a password change, a browser connection, and upgrade requests, each with date, source, and status

Service Log With VPS Actions and Service Requests

Service Log combines VPS actions and service requests in reverse chronological order. Each event shows Date/Time, Event, Source, and Status. Use Previous and Next when the log holds more than 10 events.
Events include power actions, browser connections, password changes, new-service requests, plan changes, cancellations, cancellation reverts, cancellation warnings, and welcome-email requests.
New events appear without reloading the page while the tab stays visible. The log checks every 15 seconds.

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Change the Plan or Cancel

Service specifications and the Change Plan and Cancel service actions

Service Specifications and Service Actions

Plan changes, cancellation, password changes, and welcome-email resends are unavailable for cancelled or terminated services. A cancelled service can still be eligible for a cancellation revert during its grace period.

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Details

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Service Status and Specifications

Suspended service page with the Suspended badge, where the Service Log follows Client Details and no Connection Details section appears

Suspended Service Without Connection Details

Service Details card of a suspended service with the Change Plan and Cancel service actions still available

Suspended Service Keeps Service Actions

A cancelled service can show Cancellation Grace Period Active for up to seven days after cancellation, with the cancellation date and remaining days. Select Revert Cancellation to request reactivation.
Service Details lists Created, VPS Plan, CPU, RAM, Disk, Operating System, and Location, plus Cancelled with the cancellation date for a cancelled service. A missing specification appears as Not configured.The Broker Panel has no operating-system reinstall action and cannot change the Operating System value.

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Next Step

Upgrade or Downgrade a Plan

Move a service to a higher or lower plan in your catalog.
Last modified on October 4, 2026