Publish a form
- Direct link
- Website iframe
On the builder success screen, select Display Language if the form has a saved translation, then use Direct Link to copy the Form URL. The open icon tests the URL in a new browser tab.For an existing form, use Copy Form URL or Open Form in the row’s Manage menu, or the copy icon in the Direct URL column.
Allow an external embed domain
Only an Admin can change the allowed-domain list. It applies to every form for your broker. A form can always run in a same-origin iframe, but each external website origin must be added before that site can show the form.
- Select Form Settings in Form Center.
- Select Manage Embed Domains.
- Enter one origin per line in Allowed Domains.
- Select Save Changes.
Advanced: trusted IPs and rate limits
Public form submissions have a broker-wide rate limit: one source IP can send five form submissions in a 60-minute window for one broker. Further submissions are blocked until the window permits another. Only an Admin can configure trusted IPs. A trusted IP bypasses only this submission rate limit. It does not bypass form status checks, spam checks, or field validation.- Select Form Settings in Form Center.
- Select Trusted IPs.
- Enter one IP address per line in Trusted IP Addresses.
- Select Save Changes.
Review submissions
Each successful submission creates a New Service request with Form as its source. The form’s Approval value decides what happens next: Manual keeps the request pending for staff review, and Automatic starts system approval after the request is created. If system approval cannot complete, the request stays pending. To review one form’s submissions, select Manage > View Submissions. The panel opens Requests with the form filter applied. The visitor sees the configured success message and is redirected if the form has a redirect URL.Troubleshooting
Direct-link or embed controls are not available
Direct-link or embed controls are not available
The broker does not have a slug. Contact support to configure it.
The public form does not load
The public form does not load
Confirm the row shows the Active status, then use Manage > Open Form to test the current URL. An incorrect broker slug, an incorrect form slug, or an inactive form returns a not-found page.
The website refuses to show the iframe
The website refuses to show the iframe
Open Form Settings > Manage Embed Domains and confirm Allowed Domains contains the exact parent website origin, including protocol, subdomain, and port. Save the change and reload the parent website. If the embed-domain lookup fails, the panel permits same-origin framing only.
An entry is rejected
An entry is rejected
Manage Embed Domains needs one full URL per line, HTTPS for an external website, and no path segments. Trusted IPs needs one individual IPv4 or IPv6 address per line, with no ranges, CIDR suffixes, or other text.
A visitor sees a rate-limit message
A visitor sees a rate-limit message
The source IP reached five submissions in the 60-minute window for this broker. Wait for the window to permit another submission, and use Trusted IPs only for a fixed source IP that you control.
A submission does not appear in Requests
A submission does not appear in Requests
Confirm the visitor saw the success message, then use Manage > View Submissions to apply the correct form filter. If submission still fails, test the public form and correct the field error it shows.


