Skip to main content
Set the address that receives your clients’ replies to your emails. Email Settings stores the reply-to identity for your broker account. It sits inside the Email Templates page.

​
Who Can Do This

Email Settings is Admin only. Each user sets their own notifications in Account Settings.

​
Save the Reply-To Identity

Email Settings dialog with Reply-To email and name

Email Settings Dialog

1

Open Email Settings

Select Email Templates in the sidebar, then select Email Settings.
2

Enter the Reply-To Email

Enter an address in Reply-To Email. This address receives replies to supported customer emails.
3

Enter the Reply-To Name

Optional: enter a display name in Reply-To Name.
4

Save

Select Save Settings. A successful save closes the dialog and shows Email settings saved. Select Cancel to close without saving.
Confirm that your team owns or controls the address before you save it. The panel does not verify ownership of the address.
The panel trims leading and trailing spaces. An empty field clears its saved value.
Email Settings has no sender name or sender address setting.

​
Test the Reply-To Identity

The Email Settings dialog has no test action. Use a custom template’s Send Test Email action instead.
1

Send a Test

In Email Templates, select Send Test Email on a custom template.
2

Check the Result

The test goes to the signed-in Admin’s email address with the configured reply-to identity. Check both content and reply behavior.

​
Details

The configured reply-to identity applies to custom-template delivery through Resend for welcome, follow-up, cancellation warning, and cancellation emails.
It does not change the sender address. It does not apply to broker-user notifications, invoices, reports, form notifications, support updates, billing alerts, or emails delivered by the WHMCS fallback.
The reply-to fields belong to the broker account. Notification controls belong to each user account. Each Admin or Staff user selects the emails they receive in Account Settings. Changing a user’s notification controls does not change Reply-To Email or Reply-To Name.

​
Next Step

Customize Email Templates

Write the client emails that use this reply-to identity.
Last modified on October 4, 2026