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Cancel one or more services, approve a cancellation request, or revert a recent cancellation.
A cancellation will stop the client’s service when processing completes.

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Who Can Do This

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Before You Cancel

  • The panel sends each cancellation for background processing and first requests an immediate cancellation.
  • There is no option in the Broker Panel to choose a cancellation time.
  • You cannot cancel a service while its status is Pending.
  • You cannot submit another cancellation for a service that is already Cancelled.
The panel can create an End of Billing Period cancellation request automatically. In that fallback case, the service stays active in the panel and the request needs review.
A direct single-service cancellation sends the customer cancellation email if an active cancellation email template exists. It also notifies broker users who enabled service cancellation notifications.

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Cancel One Service

1

Open the Service

Open Services and select Manage for the service.
2

Select Cancel

Under Service Actions, find Cancel Service and select Cancel.
3

Enter a Reason and Confirm

Enter the Cancellation Reason in Cancel VPS, then select Cancel VPS.
Cancel VPS confirmation dialog awaiting a cancellation reason

Cancel VPS Dialog

The panel creates a cancellation request and queues the action. Background processing must confirm the cancellation before the service status changes to Cancelled.

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Cancel Multiple Services

Client Services table with two services selected, the selection bar with Cancel Selected and Clear Selected, and callouts on a service checkbox and Cancel Selected

Bulk Selection With Cancel Selected

1

Select the Services

Open Services and select the service checkboxes (callout 1). You can select no more than 100 services in one bulk request.
2

Select Cancel Selected

Select Cancel Selected (callout 2).
3

Enter a Reason and Confirm

Enter the Cancellation Reason, then select Cancel N Services.
Bulk cancellation processes each selected service separately, so one failure does not stop the others.
The Cancellation Results dialog groups the outcomes:
  • Successfully Cancelled: the panel accepted the cancellation for processing.
  • Sent For Review: the cancellation needs NYCServers review.
  • Failed to Cancel: the panel did not accept that service cancellation.
The panel does not let you select a service with the Cancelled status. It rejects a service with the Pending status during bulk processing.

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Approve a Cancellation Request

A cancellation request can enter the panel with the Pending status.
1

Open Requests

Open Requests and filter by the Cancellation type.
2

Approve or Deny

Approve or deny the request using the steps in Requests.
Approval queues the same immediate cancellation process and does not wait for background processing to finish. The service stays in its current status until the system confirms the cancellation.A denied request leaves the service unchanged.If processing needs manual review, the request shows NYCS Review. Do not resubmit it.

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Revert a Cancellation

A successful revert changes the service status to Active and restores billing for the normal billing cycle.
You can request a revert only during the seven-day grace period. The Cancellation Grace Period Active banner shows the cancellation date and remaining days. It is not available after the grace period ends.
1

Open the Cancelled Service

Open the cancelled service from Services.
2

Select Revert Cancellation

Select Revert Cancellation in the grace-period banner.
3

Confirm

Review the billing consequence, then select Revert Cancellation to confirm.
The panel creates a Revert request and queues the action. After confirmation, the service changes to Active and the cancellation date and reason are cleared. The revert request changes to Approved once the service and billing updates finish.
If the system cannot confirm the revert or finish the billing update, the request stays Pending or shows NYCS Review. Do not submit a second revert request.

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Details

For request status definitions, see Requests.A service status of Cancelled confirms cancellation. Active means the service is active or a revert restored it.

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Next Step

Check Your Invoices

Review the invoice history for your broker account.
Last modified on October 4, 2026