The panel sends each cancellation for background processing and first requests an immediate cancellation. There is no option in the Broker Panel to choose a cancellation time.If the immediate cancellation fails, the panel can create an End of Billing Period cancellation request automatically. In that fallback case, the service stays active in the panel and the request needs review.A direct single-service cancellation sends the customer cancellation email if an active cancellation email template exists, and notifies broker users who enabled service cancellation notifications.
Under Service Actions, find Cancel Service and select Cancel.
Enter the Cancellation Reason in Cancel VPS, then select Cancel VPS.
The panel creates a cancellation request and queues the action. Background processing must confirm the cancellation before the service status changes to Cancelled.You cannot cancel a service while its status is Pending, and you cannot submit another cancellation for a service that is already Cancelled.
Bulk cancellation processes each selected service separately, so one failure does not stop the others. You can select no more than 100 services in one bulk request.
Open Services and select the service checkboxes.
Select Cancel Selected.
Enter the Cancellation Reason, then select Cancel N Services.
The Cancellation Results dialog groups the outcomes:
Successfully Cancelled: the panel accepted the cancellation for processing.
Sent For Review: the cancellation needs NYCServers review.
Failed to Cancel: the panel did not accept that service cancellation.
The panel does not let you select a service with the Cancelled status, and it rejects a service with the Pending status during bulk processing.
A cancellation request can enter the panel with the Pending status. Open Requests, filter by the Cancellation type, and approve or deny it using the steps in Requests.Approval queues the same immediate cancellation process and does not wait for background processing to finish, so the service stays in its current status until the system confirms the cancellation. A denied request leaves the service unchanged. If processing needs manual review, the request shows NYCS Review; do not resubmit it.
A successful revert changes the service status to Active and restores billing for the normal billing cycle.
You can request a revert only during the seven-day grace period. The Cancellation Grace Period Active banner shows the cancellation date and remaining days, and is not available after the grace period ends.
Open the cancelled service from Services.
Select Revert Cancellation in the grace-period banner.
Review the billing consequence, then select Revert Cancellation to confirm.
The panel creates a Revert request and queues the action. After confirmation, the service changes to Active, the cancellation date and reason are cleared, and the revert request changes to Approved once the service and billing updates finish.If the system cannot confirm the revert or finish the billing update, the request stays Pending or shows NYCS Review. Do not submit a second revert request.For request status definitions, see Requests. A service status of Cancelled confirms cancellation; Active means it is active or a revert restored it.
