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Use Email Templates to customize automated client messages. Each template belongs to one template type and one language. Only a broker admin can open or change this page; select Email Templates under Account in the sidebar.

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Create or edit a template

Email template editor with variables in the subject and HTML body
1

Open the editor

Select a value in Template Language, find the template type, and select Create. For an existing Custom template, select Manage > Edit.
2

Write the subject and body

Enter the subject in Email Subject (200 characters maximum) and the message HTML in Email Body. The HTML Code Editor toolbar adds bold text, italic text, paragraphs, headings, lists, and links.Load Starter Template loads a subject and HTML for the selected type. It replaces the current content and asks for confirmation when content already exists.
3

Add variables

Open Available Variables, select the copy control for a variable, and paste it into the subject or HTML. See supported variables.
4

Preview and test

Live Preview updates as you type, using sample values for the template type and your broker company name for {{company_name}}. It never uses live client data, removes unsafe browser content, and can differ from the final result in an email client.Select Send Test Email to send the current subject and HTML to the signed-in admin’s account email. You do not need to save first, and the test subject includes a test label. Manage > Send Test Email in the list tests the saved version instead.
5

Save

Select Save Template. A successful save stores and activates the template; it does not send a message.
A dot next to the page title marks unsaved changes. Cancel asks for confirmation when the editor has unsaved changes, and the browser warns you before you leave or reload the page. For VPS Follow-Up Email, the delay needs two saves: select Settings, enter a value from 1 through 90 in Send Follow-up After, and select Save Settings. That closes the dialog and keeps the delay in the editor. Select Save Template to store the delay with the template.

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Supported variables

Variables use double braces, such as {{customer_name}}. Keep the spelling and underscores unchanged. The panel replaces supported variables when it builds a preview or message, and leaves an unsupported name unchanged.
{{customer_name}}, {{service_plan}}, {{company_name}}, {{vps_ip}}
Client and server details: {{customer_email}}, {{vps_username}}, {{vps_password}}, {{cpu}}, {{ram}}, {{storage}}, {{os}}, {{location}}
{{customer_email}}, {{days_since_setup}}
Dates and reason: {{warning_date}}, {{cancellation_date}}, {{warning_reason}}
Date: {{cancellation_date}}Reasons: {{cancellation_reason}}, {{cancellation_reason_nonpayment}}, {{cancellation_reason_volume}}, {{cancellation_reason_balance}}
Available Variables in the editor is the authoritative list for the selected template type, with current names and descriptions.

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Safety rules

Do not put fixed client credentials or personal data in the HTML, and do not add scripts, forms, iframes, or other active content.
  • Use only variables from Available Variables.
  • Review every link and all text that a starter template adds.
  • Use Send Test Email before you depend on a new layout.
The editor warns about HTML or CSS that some email clients do not support, such as flexbox, grids, external style sheets, web fonts, background images, and insecure image URLs. A warning does not block the save, so review each one before you use the template.

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Template list and errors

Email Templates list with four client-facing template types Template Language filters the list and customized count to one language. The four template types are:
  • VPS Welcome Email: Credentials and details for a new service.
  • VPS Follow-Up Email: A follow-up after the welcome email, using your configured delay.
  • Cancellation Warning: A warning that the service is at risk of cancellation.
  • Cancellation Confirmation: Confirmation when a service is cancelled.
The Customized column shows Custom when a custom template exists for that type and language, Default when none exists, and Disabled when no custom VPS Follow-Up Email exists for the language. Last Updated shows N/A until a custom template exists.
Last modified on September 8, 2026