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Choose who on your team is Admin or Staff, and add, edit, or remove team member accounts. The Broker Panel has two roles: Admin and Staff. Each team member has one role.

Who Can Do This

Team tasks apply only to members of your own broker organization.

Open the Team List

Team members list with Admin and Staff role badges

Team Members List

1

Open Account Settings

Open Account Settings.
2

Open Team Management

Select Team Management.
These protections apply to your own account and to the last Admin:
  • You cannot remove your own account or change your own role from Admin to Staff.
  • At least one Admin must remain on the team.
  • Your own row has the (You) label and no Manage button. Use My Details to change your own name or email address.
Each account needs an email address that is not already in use. Any password you set must contain at least 6 characters.

Add a Team Member

Adding a team member creates an active account immediately and does not send an invitation. You set the initial password during account creation.
Add Team Member dialog filled with a demo staff account

Add Team Member Dialog

1

Start

Select Add Team Member.
2

Enter the Details

Enter the member’s Full Name, Email Address, and initial Password.
3

Choose a Role and Create

Choose Staff (the default) or Admin, then select Create Account.

Edit a Team Member

1

Open Edit Details

Find the member, select Manage, then select Edit Details.
2

Change and Save

Change the fields you need and select Update Member. Leave Change User Password empty to keep the current password.

Change a Member’s Role

1

Open Change Role

Find the member, select Manage, then select Change Role.
2

Choose the New Role

Select Upgrade to Admin or Downgrade to Staff. The panel applies the new role immediately.

Remove a Team Member

Removing a member revokes that member’s access to the Broker Panel and cannot be undone.
1

Open Remove from Team

Find the member, select Manage, then select Remove from Team.
2

Confirm

Review the confirmation message and select Remove Member.

Next Step

Add a Payment Method

Set up how your broker pays NYCServers invoices.
Last modified on October 4, 2026