> ## Documentation Index
> Fetch the complete documentation index at: https://broker-docs.newyorkcityservers.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade or Downgrade a Service Plan

> Select a new service plan, submit the change, and track its request and billing status.

Use one plan change flow for upgrades and downgrades. The panel determines the change type from the current plan and the selected plan.

## Before You Change A Plan

Both **Admin** and **Staff** broker users can submit a plan change.

The plan order is:

1. **Basic VPS**
2. **Standard VPS**
3. **Professional VPS**
4. **Dedicated Server**

A move to a higher plan is an upgrade. A move to a lower plan is a downgrade.

## Open The Plan Change Dialog

Use **Service Actions**:

<img src="https://mintcdn.com/nycs-partner-portal/hDMA2zEPazwUQWmc/images/broker/services/plan-change-dialog.png?fit=max&auto=format&n=hDMA2zEPazwUQWmc&q=85&s=08b5de1bef9cc57e112dd18ad48b1a35" alt="Change Service Plan dialog with the plan selector expanded" width="500" height="264" data-path="images/broker/services/plan-change-dialog.png" />

1. Select **Services** in the sidebar.
2. Find the service in **Client Services**.
3. Select **Manage**.
4. Find **Plan Management** in **Service Actions**.
5. Select **Upgrade/Downgrade Plan**.

You can also start from the specifications dialog:

1. Select **View Specifications** in **Service Actions**.
2. Select **Upgrade Service**.

Both entry points open **Change Service Plan**.

## Select And Submit The New Plan

1. Check **Current Plan**.
2. Open **New Plan**.
3. Select the required plan.
4. Select **Confirm Plan Change**.
5. Wait for the confirmation message.

The **New Plan** list shows the other plans in the plan order. It does not show the current plan.

The panel creates a service request with the **Upgrade** or **Downgrade** type. The request starts as **Pending**. The panel then accepts the plan change for background processing.

If the same target plan already has a **Pending** or **Processing** request for the service, the panel reuses that request. Do not submit the same change again.

## Track The Request

Use either location:

* Open the service and expand **Service Request History**.
* Select **Service Requests** in the sidebar.

Filter **Service Requests** by **Upgrade** or **Downgrade** when required. Select **View** to open **Request Details**.

| Status          | Meaning                                                                                       |
| --------------- | --------------------------------------------------------------------------------------------- |
| **Pending**     | The request is waiting for processing or a decision.                                          |
| **Approved**    | The service plan change was confirmed. The panel updated the service plan and specifications. |
| **Denied**      | A broker user denied the pending request.                                                     |
| **NYCS Review** | NYCServers must review a processing problem. Broker approval and denial are not available.    |

A normal plan change from the service page does not require a separate broker approval. The request changes to **Approved** after the system confirms and completes the plan change.